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# Adding a family member, what to do if the email has already been used

If during the creation of a family member's profile the system indicates that the **email has already been used**, it means there is already a family profile associated with that email. Follow the steps below to resolve the situation:

**1. Cancel the profile currently being created**

• **Cancel the entry:** Click on the **“X”** next to the relationship field (e.g., mother, father, etc.).

• This will delete the family profile you were trying to enter.

**2. Associate an existing family member**

• Click on **“Associate an existing family member”**.

• A modal window will open with a search field.

**3. Search for the existing family member**

• **Enter the family member's email** in the search field and click on **“Search”**.

• The family member(s) associated with that email will be displayed.

**4. Import the family member into the profile**

• Click on the correct family member from those shown in the list.

• The family member will be automatically associated with the student's profile.

**5. In case of duplicates**

• **If there are multiple family members with the same email,** it may be an unusual situation.

• **Contact customer support** to verify and rectify any errors in the database.

**Useful tips**

• Avoid creating duplicate profiles. Always use the association system to prevent conflicts.

• Keep family member data updated to facilitate future associations.