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# How to Limit the Messaging Hours for Families

## Function Description

[**Easy.School**](http://Easy.School) allows the coordinator to set a **time frame** outside of which families cannot send messages to the facility via the **Easy Family** app.

This feature is useful to ensure that staff do not receive communications during nighttime hours or when the facility is closed, improving communication management and team well-being.

> **Note:** The block only applies to messages sent from **family members to the facility**. The coordinator and educators can continue to send messages to families at any time.

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## Where to Find It

This setting is located in the **coordinator side** (light blue menu):

**Settings → Communications**

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## How to Activate the Time Block

### Step 1 – Access the Communications Section

1.  Log in to the management system with a **coordinator** account.
    
2.  In the left menu, click on **"Settings"** to expand the submenu.
    
3.  Among the submenu items, click on **"Communications"**.
    

### Step 2 – Activate the Time Limit

On the **Communications** page, you will find a box with the option:

> **"Limit family messages to the school to specific hours"**

By default, this option is **disabled**.

To enable it, click on the **toggle** (the switch) to the right of the item: the toggle will turn **green**, indicating that the feature is active.

Once activated, the following informational text will appear:

> _"When activated, family members can send messages to the school only during the specified time frame"_

and two new mandatory fields will appear to fill out.

### Step 3 – Set the Allowed Time Frame

Fill in the two fields that appear:

-   **Start time for allowed messages** _(mandatory)_ Enter the time from which families **will be able** to start sending messages. _Example: 08:00_
    
-   **End time for allowed messages** _(mandatory)_ Enter the time after which families **will no longer be able** to send messages. _Example: 18:00_
    

> **Attention:** both fields are mandatory. If the toggle is active but the times are not filled in, the system will not allow you to save.

### Step 4 – Save the Settings

After setting the desired times, click the **"Save"** button at the bottom right of the box.

A confirmation message will indicate that the settings have been saved successfully.

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## How to Deactivate the Time Block

To remove the time limit and allow families to send messages at any time:

1.  Access **Settings → Communications**.
    
2.  Click the **toggle** to deactivate it: it will turn **gray**.
    
3.  Click **"Save"** to confirm the change.
    

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## What Families See

When a family attempts to send a message **outside the allowed time frame**, the **Easy Family** app will display a warning informing that sending messages is not available at that time.

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## Summary

Setting Where to Find Required Profile Family Messaging Time Block Settings → Communications Coordinator

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## Frequently Asked Questions

**Can I set different time frames for different days (e.g., weekends)?** No, currently it is only possible to set one time frame valid for all days of the week.

**If I deactivate the toggle, can families write at any time?** Yes, by deactivating the toggle, families will be able to send messages without any time restrictions.

**Does the block also apply to absence notifications?** No, the communication of absences via the app's specific function is not subject to this block.