> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://help.easy.school/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # How to Set Up the Family Communication Block The **Communication Block** allows the coordinator to establish **time slots** during which families can send communications to the facility via the **Easy Family App** or the web version. Outside of these time slots, sending is blocked: the family can still save the message as a draft and send it later. The function can be **activated or deactivated** at any time: - **Deactivated** (default setting): families can write and send communications **without time limits**. - **Activated**: families can send communications **only** on the days and during the time slots you have configured. > **Note:** the block only applies to messages sent from **family members to the facility**. The coordinator and educators can continue to send communications to families at any time. > **Note:** the configuration applies to the **location** you are in. If you manage multiple locations, you need to set the block in each of them. --- ## Where to Find It The setting is located in the **coordinator side** (light blue menu), within the location: **Settings → Communications** --- ## How to Activate the Communication Block ### Step 1 – Open the Communications Section 1. Access the management system with a **coordinator** account and enter the desired **location**. 2. In the left menu, click on **“Settings”** to open the submenu. 3. Click on the **“Communications”** option. ### Step 2 – Activate the Time Limit On the **Communications** page, find the option: > **“Limit family messages to school to specific times”** By default, it is **deactivated**. Click on the **toggle switch** to the right of the option to activate it: it will turn **green**. The explanatory text will appear: > _“When activated, family members can send messages to the school only during the specified time slots for each day”_ and the **Quick Presets** section and the list of **days of the week** will open. ### Step 3 – (Optional) Apply a Quick Preset The **“Quick Presets”** section applies a default configuration to **weekdays (Mon–Fri)**; you can still modify it later. Three options are available: - **“School Hours”** — Mon–Fri · 07:00–17:00 - **“Morning Only”** — Mon–Fri · 07:00–13:00 - **“Extended Hours”** — Mon–Fri · 07:00–19:00 Click on the card of the desired preset: the time slots for weekdays will be automatically filled in. You can then customize them day by day. ### Step 4 – Set Time Slots for Each Day Under the presets, you will find the list of days (**Monday, Tuesday, Wednesday …**). Each day shows the set time slot on the right and an arrow to expand it. To manage the time slots for a day: 1. Click on the day (or the arrow) to **expand it**: you will see the list of already existing time slots. 2. To **add** a time slot, click on **“+ Add Time Slot”**. 3. In the **“Add Time Slot for [day]”** window, fill in the two mandatory fields: - **“Start Time”** — the time from which families can start sending communications. - **“End Time”** — the time after which sending is no longer allowed. 4. Click on **“Save”** to confirm the time slot (or **“Cancel”** to not add it). 5. To **remove** a time slot, click on the **trash icon** next to the time slot itself. > **Tip:** you can enter **multiple time slots on the same day** (for example, one in the morning and one in the afternoon) by repeating **“+ Add Time Slot”**. A day left **without any time slot** does not allow families to send communications on that day. **Important: If you activate the block but do not enter any time slots, parents will NOT be able to write at all, thus completely blocking the communication tool.** ### Step 5 – Save the Configuration After setting the preset and the time slots, click on **“Save”** to make the block effective. > **Important:** changes to the time slots become active **only after pressing “Save”**. --- ## How to Deactivate the Communication Block To remove the limit and allow families to write at any time: 1. Go to **Settings → Communications**. 2. Click on the **toggle switch** to **deactivate it**. 3. If prompted, click on **“Save”** to confirm. With the toggle deactivated, families can again send communications without time restrictions. --- ## What Families See When a family member tries to write a communication **outside the allowed time slots**, both from the **Easy Family App** and from the **web version**, a warning appears in **red** on the message creation screen: > _“Sending messages is not allowed at this time. You can still save your message as a draft and try again later.”_ The family member can still fill in the message (recipients, subject, text, attachments) and use the **“Save Draft”** button to keep it, so they can send it when they return to an allowed time slot. --- ## Summary ItemDetailFunctionCommunication Block (time limit for family sending)WhereCoordinator side → Settings → CommunicationsRequired ProfileCoordinatorScopeThe location where it is configuredQuick PresetsSchool hours, Morning only, Extended hours (Mon–Fri)CustomizationMultiple and independent time slots for each dayEffect on familiesSending allowed only during the set time slots; outside of hours, only saving as a draft is possible --- ## Frequently Asked Questions **If I deactivate the block, can families write at any time?** Yes. With the toggle deactivated, there are no time restrictions. **Can I set different times for each day of the week?** Yes. Each day has its own time slots, which you can add, modify, or remove individually. **Can I enter multiple time slots on the same day?** Yes. With **“+ Add Time Slot”**, you can create multiple intervals on the same day (for example, morning and afternoon). **What happens if a family member tries to write outside of hours?** They see the red warning and cannot send, but they can save the message as a **draft** and send it later. **Does the block also apply to the coordinator and educators?** No. It only concerns communications sent from family members to the facility. **Are the changes immediate?** They become effective after pressing **“Save”**.